Terms and conditions
The range and sale of products on our website (“axl-jewelry.com”) are governed by these Terms and Conditions. We advise you to read them carefully. Items purchased on axljewellery.com are sold directly by AXL JEWELLERY, 51 rue Mignot Delstache 1050 Brussels. Only individual customers and “end user” companies buying for purposes other than resale may place orders on the axljewellery.com site. The resale or distribution of items purchased on axljewellery.com is strictly prohibited. Furthermore, each time you place an order on axljewellery.com, you will be asked to confirm your acceptance of the Terms and Conditions in effect at the time of your order. Given the sales policy described below, AXL Jewellery reserves the right not to act upon orders placed by anyone other than an “end buyer”, or orders that do not comply with its sales policy as defined herein. These terms and conditions may be modified, particularly to accommodate any regulatory changes. The new terms and conditions apply as soon as they have been posted on axl-jewelry.com
ARTICLE 1 – AVAILABILITY
Our products are sold subject to availability. When placing your order, ensure that the number, size and price of each item are mentioned correctly on your purchase order. When a product is no longer available, it will be marked “OUT OF STOCK”. In this case, you can contact us in order to be the first informed when it becomes available again on the site or in the store.
ARTICLE 2 – ORDERS
When placing your first order, you must create an online account with your personal contact information and keep this up to date. The contract is deemed to have been entered into once AXL Jewellery receives the electronic order form and once the order details have been verified. Before submitting the order form to purchase a product, you are asked to read these Terms and Conditions carefully. Electronically submitting the order form signifies your unconditional acceptance and agreement to abide by these Terms and Conditions in dealing with AXL Jewellery. If you do not accept the terms laid out in these Terms and Conditions, please do not submit your order form for the purchase of items on axl-jewelry.com.
ARTICLE 3 – PRE-ORDERS
Once you have placed a pre-order, we will not be able to make changes to the order. This includes size changes, quantities, etc. As soon as the preorder has been placed, it cannot be canceled unless the shipment is unavoidably delayed.
The seven-days right of withdrawal cannot be exercised for a pre-order because the jewel is especially ordered and created following the client’s request.
If you preorder jewels, you will be required to pay 100 percent (100%) of the amount due at the time you place your order, exclusive of shipping fees and taxes. We will charge the shipping fees, at such time as the jewel is ready for shipment.
Once the jewel is delivered in our boutique, you will receive an email notification prompting that your jewel is ready to be shipped and we’ll send you the tracking information.
Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period that will vary according to the designer’s stock. The estimated delivery window will be noted on the jewel page.
ARTICLE 4 – PRICES AND PAYMENT
The prices of our products are given in euros, inclusive of all taxes. Prices exclude delivery charges. All orders must be paid for in euros. AXL Jewellery reserves the right to change prices at any time, but products will be billed according to the prices in effect at the time the order is processed, subject to availability. After clicking on “order” you may choose one of the following payment options :
– Credit card payment: We accept MasterCard®, Visa® and American Express®
Your order will be dispatched once your bank has validated your means of payment and the transfer has been credited to our account.
ARTICLE 5 – CONFIRMATION
The information recorded by axl-jewelry.com when an order is confirmed constitutes proof of all transactions between axljewellery.com and its customers. The information recorded by the payment system constitutes proof of financial transactions.
ARTICLE 6 – DELIVERY
Products purchased on axl-jewelry.com are shipped according to the terms described under ‘’Delivery’’, found at the bottom of every page of the site.
For safety reasons, AXL Jewellery will not process orders to any post office boxes.
In order for delivery to be assured, you agree to provide your full and accurate address when placing your order, including any additional information deemed necessary, such as your building number, floor or door access code when applicable.
If you choose ‘’Collect-in-Store’’, we kindly ask you to present yourself at our boutique at 51 rue Mignot Delstanche 1050 Brussels. Please bring a valid ID. You may collect your items 3 hours after having placed your order and within the 10 following days. Please note that orders placed on a Sunday can be collected in the store at the earliest on the following Monday at 2pm.
The following recap chart displays our shipping conditions depending on your country of residency, price of your order and delivery times.
If your country is not listed, do not hesitate to contact us.