Delivery & Return Information
The following recap chart displays our shipping conditions depending on your country of residency, price of your order and delivery times.
If your country is not listed, do not hesitate to contact us.
|Destination||Shipping company||Shipping method||Shipping fees||Delivery time (business day)|
|Europe zone 1||UPS||Standard||9€||free over 1500€||2d|
|Express Saver||17€||free over 2000€||1d|
|Europe zone 2||UPS||Standard||11€||free over 1500€||2d|
|Express Saver||32€||free over 2000€||1d|
|Europe zone 3||UPS||Standard||32€||free over 1500€||2d|
|Express Saver||41€||free over 2000€||1d|
|USA/ Canada||UPS||Express Saver||44€||free over 1500€||2-3d|
|Australia/ Japan/ Singapour /
Taiwan/Hong Kong/ Macao
|UPS||Express Saver||47€||free over 2000€||2-3d|
|Emirats Arabe Unis/ Bahrein/Israel/Koweit/Qatar/
|UPS||Express Saver||52€||free over 2000€||2-4d|
Collect-in-stores: All orders can be collected in our stores as soon as the payment has been approved, on the same day as your order or on the following day.
Delivery within Europe:
Zone 1 : Luxembourg, The Netherlands
Zone 2 : France, Germany, Austria, Denmark, Finland, Great Britain, Ireland, Sweden,
Zone 3 : Norway, Switzerland Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Czsch Republic, Romania, Slovakia, Slovenia, Greece, Italy, Spain, Turkey
Delivery outside of Europe and North America:
It is possible for the following countries: USA, Canada, Saudi Arabia, Australia, Bahrein, Israel, UAE, Hong-Kong, Japan, Koweit, Lebanon, Macau, Qatar, Singapore, South Korea, Taiwan
Customs duties, local taxes, import duties or taxes of State may be due.
The costs and taxes related to the delivery of an item are not billed by, nor part of AXL Jewelry Store’s responsibility, but are dependent on and borne by you.
-Insurance: All of our deliveries are insured no matter the transport company or the value of the order.
-Delivery tracking: We personally track all of our shipments. Additionally, we will provide you with a tracking number for your parcel as soon as it leaves the store, allowing you to track it yourself at any time.
AXL Jewelry is committed to providing only high-quality products. However, should you for any reason want to return an item, you may choose to exchange it or to return it, for a full refund/exchange.
Items may be returned to us within 7 days of receiving the goods. The return shipping costs will be at your charge.
In the case of a refund, you will be credited in the way that matches the original payment method used. Please note that refunds may take up to 15 days to complete following the reception of your return. AXL Jewelry reserves the right to deduct any additional bank charges and commissions connected with the method of payment.
Items should be returned using the original shipping. Returned jewellery must arrive unworn, in pristine condition and in their original packaging.
Do not hesitate to contact us if you have any questions regarding the return or exchange of an item.