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Notice of confidentiality

The confidentiality of the data is of great importance for AXL Jewelry and we want to adopt an open and transparent attitude as part of our processing of your personal data.   

We have established guidelines to govern the processing and protection of your personal data.

Who is responsible for processing your personal data? 
The company AXL Jewelry sprl is responsible for the processing of personal data that you provide to us in accordance with the applicable law on data protection.  

AXL Jewelry BVBA
465 Avenue Molière

B-1050 Brussels
VAT number: VAT number BE 0649630279

Where do we store your data?  
Your personal data are kept in the European Economic Area (“EEA ; In the case of a transfer of your personal data, the latter will take place in accordance with the applicable laws.

Who has access to your data? 
Your data will be shared within AXL Jewelr .

We will never transmit, sell or swap your data for commercial purposes to third parties outside of AXL Jewelry. Data transferred to third parties will be used only for the purpose of dispensing our services. The categories of third parties involved in each process are described below.

What is the legal basis of the treatment? 
For any processing of personal data that you provide us, we will tell you if the provision of personal data is statutory or necessary to conclude a contract and if it is mandatory and what could be the consequences if you choose to oppose it.  

What are your rights? 

– Permission to access:   
You have the right to request at any time information about the personal data that we hold about you. You can contact AXL Jewelry to send you your personal data by e-mail.

– Portability right:    
When AXL Jewelry processes your personal data by automated means upon your consent or agreement, you have the right to obtain a copy of your data transferred to you or another party in a structured, commonly used and machine-readable format. This only concerns the personal data that you have transmitted to us.

– Right of rectification:   
You have the right to request the correction of your personal data if they are incorrect and that they are completed if they are incomplete.    

If you have an AXL Jewelry account, you can change your personal data in the pages reserved for your account .

– Right of cancellation: 
You have the right to delete at any time any personal data processed by AXL Jewelry in the following situations

  • you have a current file with Customer Service
  • you have an order in progress that has not yet been delivered or has only been partially delivered
  • you have an outstanding debt to screw AXL Jewelry, regardless of method of payment
  • you suspect (s) have or have misused our services over the past four years
  • your debt has been sold to a third in the last three years or last year for deceased customers
  • your credit application has been rejected within the last three months
  • if you made a purchase, we will keep your personal data for your transaction to comply with accounting rules

– Your right to object to treatment based on your legitimate interest:  
You have the right to oppose the processing of your personal data based on the legitimate interest of AXL Jewelry. AXL Jewelry will cease to process your personal information unless we can demonstrate that it has a legitimate interest that exceeds your interest and rights or that arises from legal claims.

– Your right to object to direct marketing:  
You have the right to object to direct marketing as well as to the analysis of your profile for direct marketing purposes.  

– You can object to direct marketing as follows:  

  • following the instructions provided in each marketing email
     

– Right to restriction: 
You have the right to request that AXL Jewelry restricts the processing of your personal data in the following circumstances:

  • if you object to a treatment based on the legitimate interest of AXL Jewelry, AXL Jewelry will have to restrict any processing of these data pending the verification of the legitimate interest. 
  • if you claimed that your personal data was incorrect, AXL Jewelry will have to restrict any processing of these data pending the verification of the accuracy of your personal data.  
  • if the treatment is illegal, you can oppose the erasure of your personal data and ask rather the restriction of the use of your personal data * if AXL Jewelry no longer needs your personal data but is nevertheless necessary for the defense of your legal claims.  

Data Protection Officer: 
We have appointed a data protection officer to ensure that we process your personal data permanently in an open, accurate and legal manner. You can contact our data protection officer at info@axl-jewelry.com with    data protection   “Object.

Right to lodge a complaint with a supervisory authority:  
If you consider that AXL Jewelry has processed your personal data incorrectly, you can contact us.   You also have the right to file a complaint with a supervisory authority.  

Updates to our confidentiality clause: 
We may need to update our confidentiality clause. The most recent version of the confidentiality clause can still be found on our website. We will communicate any material changes made to the confidentiality clause, for example the purpose of the use of your personal data, the identity of the Controller or your rights.

DIRECT MARKETING

How do we use your personal data? 
We will use your personal data to send you promotional offers, information surveys and email invitations .  

In order to optimize your AXL Jewelry experience , we will provide you with useful information, recommended products, reminders about the products left in your shopping cart as well as personalized offers.   All these great services are based on your previous purchases, your clicks and the information you provided us.  

What types of personal data are we dealing with? 
We will treat the following categories of personal data  

  • contact information such as your email address, your phone number and your postal code 
  • sex (if you choose to provide us this kind of information) 
  • the products and offers you clicked

If you have an AXL Jewelry account , we will also process your personal data provided in connection with your account such as the following data

  • name  
  • address  
  • age 
  • history of your purchases  
  • your navigation and your clicks on the site

Who has access to your personal data? 
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned service and to allow media agencies and technical service providers to send you physical and digital direct marketing materials.    

We do not communicate, sell or trade your personal information to / with third parties for commercial purposes other than AXL Jewelry .

What is the legal basis for the processing of your personal data? 
The processing of your personal data is based on your consent to direct marketing.   Except in the case of mail marketing materials, and catalogs, which will be sent to you on the basis of our legitimate interest.  

Your right to withdraw your consent: 
You have the right to withdraw your consent to the processing of your personal data at any time and to oppose direct marketing.

Where applicable, AXL Jewelry will no longer be able to send you direct marketing offers or information based on your consent.

You can object to direct marketing as follows :

  • following the instructions provided in each marketing mail

How long do we keep your data?  
We will retain your data for direct marketing purposes until you withdraw your consent.  

Regarding the e-mail marketing, you consider as a (an) client (e) inactive / ve if you have not opened any email for a year.    

At the end of this period, your personal data will be deleted.

CUSTOMER SERVICE

Why do we use your personal data? 
We will use your personal data for the purpose of handling your inquiries, processing your claims and your warranty and technical assistance questions via e-mail and on social networks.  

We may also contact you if there is a problem with your order.  

What types of personal data are we dealing with? 
We will treat any data you provide to us, including data in the following categories:

  • contact information such as your name, address, e-mail address and phone number 
  • birth date 
  • payment information and payment history 
  • credit information
  • order information 
  • account or membership number 
  • all correspondence

Who has access to your personal data? 
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforesaid services.

What is the legal basis for the processing of your personal data? 
The processing of your personal data is based on the legitimate interest of AXL Jewelry .

How long do we keep your data? 
We will keep your data for 100 days for our newspapers and phone and e-mail correspondence and for 12 months for records management.  

With regard to complaints in store, your personal data will be saved for 2 years,

Your right to object to the treatment based on the legitimate interest:   
You have the right to oppose the processing of your personal data based on the legitimate interest of AXL Jewelry . AXL Jewelry will cease to process your personal information unless we can demonstrate that it has a legitimate interest that exceeds your interest and rights or that arises from legal claims.  

ONLINE SHOPPING

Why do we use your personal data? 
We will use your personal data to manage your online purchases with AXL Jewelry by processing your orders and returns via our online services and send you notifications regarding the evolution of your delivery or in case of problems concerning the delivery of your articles.  

We will use your personal data for the purpose of managing your payments.

We will also use your data to process claims and warranty issues.

Your personal data is used for the purpose of identifying you, to verify that you are of legal age to make online purchases and to confirm your address to external partners.   

We would like to offer you different payment options and we will conduct an analysis to discover the payment options available to you, to establish a history of your payments and to carry out credit checks.

What types of personal data are we dealing with? 
We will treat the following categories of personal data * contact information such as your name, address, e-mail address and phone number

  • payment information and payment history 
  • credit information
  • order information

    If you have an AXL Jewelry account , we will also process the personal information you provide in your account, such as the following data:  

  • Account or Member ID 
  • purchase history

Who has access to your personal data? 
Your personal data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services, in order to allow companies to validate your address, to communication agencies to send you the confirmation of your orders and to service providers warehousing and distribution to inform you about the delivery of your order. Payment service providers will also have access to this data for your payment.     Your data could also be accessed by credit reporting agencies for identity and credit verifications as well as by debt collection agencies.  

Please note that many of these beneficiary companies have an independent right or obligation to process your personal data.  

What is the legal basis for the processing of your personal data? 
The processing of your personal data is necessary for the management and delivery by AXL Jewelry of your order.

How long do we back up your data?  
We will keep your data as long as you (on) a client (an) active / ve.  

COOKIES

A cookie is a small text file saved on your computer or mobile device, then retrieved during your subsequent visits. If you use our services, we will assume that you consent to the use of these cookies.

How do we use these cookies? 
We use persistent cookies to retain your choice of home page as well as your personal data if you check “remember me” when you log in. We will use cookies to save your favorite products.

We use volatile cookies when you use the filter function to search for products, to check if you are logged in or if you have put an item in your cart.   

We use internal and third-party cookies to collect statistics and user data in analytics tools to optimize our site and provide you with relevant marketing materials.      

Some third-party cookies are defined by the services that appear on our pages and are beyond our control. These cookies are defined by social media providers such as Twitter, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icons.

We also use third-party cookies that perform an inter-site tracking mission to enable us to submit marketing materials to other sites / channels.   

What types of personal data are we dealing with? 
We will connect your ID cookie to the personal data you have provided and collected as part of your account.

Who has access to your personal data? 
The data transmitted to third parties will be used exclusively for the purpose of providing you with the aforementioned services and to enable our analysis tool to collect statistics in order to optimize our site and submit relevant information.   

What is the legal basis for the processing of your personal data? 
We will only connect your cookies to your personal data if you are logged in to your AXL Jewelry account.

If you are logged in to your account, the legal basis is our legitimate interest.    

How long do we back up your data? 
AXL Jewelry do not save your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to manage and delete cookies, please refer to the help section of your browser. Depending on your preferences, you can disable cookies or ask to be notified each time a new cookie is sent to your computer or mobile device. Please note that if you disable cookies, you will not be able to enjoy all our features.

May 2018